Service Desk Analyst,Worli

?    Minimum 2-3 years of experience with or an understanding of
–    Windows XP/7/8 Operating Systems
–    Active Directory
–    Exchange Server
–    Networking principles
–    IPT and VOIP phone systems (optional)
–    working with remote support tools
–    using ticket management systems such as Altiris Service Desk
–    Desktop applications such as Adobe Reader, Microsoft Office etc.
?    Customer focus
?    Customer service
?    Active interest in developing own technical ability
?    Self-reliant and able to research own solutions
?    Good communication both verbally and written
?    Flexible and willing to assist with team tasks