We are recruitment firm based in Mumbai and working for clients on PAN India. Please check job description matching to your profile, If you exploring opportunities, apply with your updated resume.<\/p>\n
Job Title: Customer Success Manager
\nJob Location: Bangalore, India
\nTransportation: Should Be Taken Care By The Candidate Only.
\nJob Shift: US
\nExperience: 4-10 Yrs<\/p>\n
Functions of CSM:
\n1. Onboarding.
\n2. Product Knowledge.
\n3. Requirement Gathering.
\n4. Customer Training.
\n5. Customer Relationship.
\n6. Support Management.
\n7. Alleviate Risk.
\n8. Provide value.<\/p>\n
Specific Responsibilities:
\n Maintain the day to day relationships with our clients, ensuring satisfaction while maximizing revenue opportunities on key accounts
\n Identify and seize cross and up-sell opportunities for new products and services to existing clients
\n Be the point person for client communication and contribute directly to the results of the Sales team
\n Should be able to write technical documentation.
\n Track and Project manage multiple projects and tasks
\n Report project status with client and management and Support current clients use our products properly.
\n Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation\/strategy, announcing\/promoting new services\/features, and managing various questions regarding accounts
\n Provide assistance to customers in navigating and configuring their customer portal as needed
\n Produce Pipeline and Forecast reports as needed for the sales management team
\n Assist with fulfilment of implementation requirements for accounts
\n Responsible for the retention of revenue accounts and consistent high touch account management with current client base.<\/p>\n
Send your resume along with following details at jobs@2softsolutions.com along with following details.<\/p>\n
Total Exp:
\nCurrent ctc:
\nExp ctc:
\nNotice Period:
\nCurrent location:
\nRelocation to Bangalore?:
\nReady to work in sift US?:<\/p>\n
Note: company don’t provide cab facility.<\/p>\n
Apply: jobs@2softsolutions.com<\/p>\n","protected":false},"excerpt":{"rendered":"
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