Customer Success Manager at Bangalore

2Soft Solutions

We are recruitment firm based in Mumbai and working for clients on PAN India. Please check job description matching to your profile, If you exploring opportunities, apply with your updated resume.

Job Title: Customer Success Manager
Job Location: Bangalore, India
Transportation: Should Be Taken Care By The Candidate Only.
Job Shift: US
Experience: 4-10 Yrs

Functions of CSM:
1. Onboarding.
2. Product Knowledge.
3. Requirement Gathering.
4. Customer Training.
5. Customer Relationship.
6. Support Management.
7. Alleviate Risk.
8. Provide value.

Specific Responsibilities:
Maintain the day to day relationships with our clients, ensuring satisfaction while maximizing revenue opportunities on key accounts
Identify and seize cross and up-sell opportunities for new products and services to existing clients
Be the point person for client communication and contribute directly to the results of the Sales team
Should be able to write technical documentation.
Track and Project manage multiple projects and tasks
Report project status with client and management and Support current clients use our products properly.
Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts
Provide assistance to customers in navigating and configuring their customer portal as needed
Produce Pipeline and Forecast reports as needed for the sales management team
Assist with fulfilment of implementation requirements for accounts
Responsible for the retention of revenue accounts and consistent high touch account management with current client base.

Send your resume along with following details at jobs@2softsolutions.com along with following details.

Total Exp:
Current ctc:
Exp ctc:
Notice Period:
Current location:
Relocation to Bangalore?:
Ready to work in sift US?:

Note: company don’t provide cab facility.

Apply: jobs@2softsolutions.com

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